This is a question that comes up frequently in the summer time! High temperatures and humidity create ideal conditions for maggots. Maggot infestations, even within days of your can being cleaned are out of our control. Having your bins professionally cleaned by Envirobinz eliminates any food source and odors that attract the common housefly. Flies will not lay eggs on a clean sanitized surface as their larvae have no viable food source to survive the 5-8 day transformation from larvae to fly. However, as soon as garbage is placed into a clean can, flies can use the new food source to lay their eggs and maggots will emerge from eggs laid only 8-24 hours earlier! We highly recommend monthly service during the summer, and the following suggestions may help you minimize the likelihood of experiencing a maggot infestation in between your Envirobinz cleanings.

1) Ensure all your trash is bagged.
2) Ensure your trash bags are secure. Knot them if they just have a pull string enclosure. Double bag them if you detect a leak from a rip or tear. If flies can get into the bags, or any material is available to them in your can, they can lay eggs resulting in a maggot infestation within as little as 8-24 hours.
3) Keep the lid of your bin tightly shut. If your bin is broken or does not close properly, contact your waste management company.
4) Give attention to where you store your bin(s). Store your trash bin out of direct sunlight. As the heat inside your bin increases, so do the odors that attract flies. Are you storing your bin in your garage? Ensure the area around your bin is clean, watch for fly eggs laid on garage walls and/or the floor near the bin.
5) If you do develop a maggot infestation between cleanings, pour boiling water over them to kill them instantly.

Service Availability

Customer is responsible for ensuring bin(s) are empty and accessible for service following collection on the scheduled service date. Curbside customers must place bin(s) at the curb. Backdoor service customers must leave bin(s) accessible in an open, unobstructed area. We do not enter garages, gated areas, or enclosed spaces to retrieve bins.

Advance notice must be provided if bin(s) will be unavailable due to vacation or any other reason. Service credit may be issued, or service rescheduled subject to availability. For bin(s) not left at the curb or otherwise inaccessible at the time of service without notice, we reserve the right, at our sole discretion, to (i) complete service and apply a valet fee to retrieve and return bin(s) that are accessible but not placed at the curb; (ii) reschedule service, subject to availability, in which case an additional rescheduling fee will apply; or (iii) refuse and forfeit service. Forfeited services are not eligible for credit.

Bin Contents

Bins must be empty to be eligible for service. We may remove minor loose or stuck-on debris missed by collection; however, we do not provide trash or debris cleanout. This includes, but is not limited to loose trash resulting from collection services that require all waste to be bagged.

If bin(s) require trash removal beyond minor loose or stuck-on debris, we reserve the right, at our sole discretion, to (i) complete service with an additional emptying fee, (ii) reschedule service, subject to availability, in which case an additional rescheduling fee will apply; or (iii) refuse and forfeit service. Forfeited services are not eligible for credit. We are not licensed to haul trash; any trash removed at our discretion will be bagged and returned to the clean bin.

Prohibited Materials

Bins containing any of the following materials are ineligible for service: unbagged human or pet waste (including but not limited to diapers, dog waste, and cat litter, whether used or unused); oil or grease; chemicals; hazardous waste; or wet paint. Customer must notify us in advance if a bin may contain prohibited materials.

If bin(s) contain prohibited materials at the time of service, we reserve the right, at our sole discretion, to (i) complete service with additional fees, (ii) reschedule service, subject to availability, in which case an additional rescheduling fee will apply; or (iii) refuse and forfeit service. Forfeited services are not eligible for credit.

Subscription-Specific Bins

Bins are subscription-specific and not interchangeable. Customers must contact us in advance regarding additional bin(s) to arrange add-on subscription services or one-time pricing. Additionally, to keep service fair and reliable for everyone, subscriptions are limited to individual residences and are not transferable or shareable between neighboring households.

If a bin not associated with the active subscription is left at the curb in place of the subscribed bin, we reserve the right, at our sole discretion, to (i) complete service and apply a $30 one-time fee to the account (reflecting the one-time service price less $15 current customer discount), (ii) reschedule service, subject to availability, in which case an additional rescheduling fee will apply; or (iii) refuse and forfeit service. Forfeited services are not eligible for credit.

Subscription Billing

Subscriptions are billed in advance based on your selected service frequency: monthly plans include 3 services per quarter, quarterly plans include 2 services every six months, and Season Pass plans include monthly service excluding December, January and February and are billed annually.

Billing reminders are automatically sent by our payment provider 7 days prior to your renewal date. If you need to make any changes to your subscription, please notify us before your renewal date to ensure updates can be applied in time. We do not require long-term contracts—your commitment extends only through each billing period. Please note that refunds are not issued once a billing period has begun.

Service Concerns

Service concerns should be communicated to us via text or email within 24 hours of service.

Envirobinz services established routes throughout Williamson County, including Franklin, Brentwood, Nolensville, Arrington, College Grove, Spring Hill, and Thompson’s Station. Since our routes are built around customer density and efficient routing, service availability may vary by address.

Our standard pricing is based on residential curbside service. An extended service fee may apply to properties that require:

• Extended travel outside an established route
• Backdoor or other non-curbside service
• Restricted access including requiring entrance and/or exit through a specific gate
• Travel through a large or low-density gated community
• Long private roads or driveways
• Service at rural or acreage properties
• Other access or routing circumstances that significantly increase the time required to provide service

No. Gated communities are not automatically subject to an additional fee. The fee is based on the actual travel time and access requirements of the property. A gated community with sufficient customer density may be serviced at standard pricing, while an isolated property or a property requiring substantial additional travel may require an extended-service fee.

Our routes are designed around customer density and efficient travel. In some areas, there may not be enough nearby customers to support monthly service at our standard rate. We may be able to offer quarterly service, a different scheduled service day, or an extended-service rate depending on the location.

Possibly. We evaluate requests based on location, access, travel time, and existing route availability. If we cannot accommodate your property based on standard service prices, we’ll communicate options for available service frequency and pricing before service begins and/or offer options for a full refund.

Yes. As additional customers sign up in an area, route density may increase and allow us to offer more frequent service or adjust routing. We periodically evaluate developing areas as our customer base grows.